Gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm, or family conflict. At Kirabet, responsible gambling is not a footnote in our terms; it is a core operating principle that shapes how we build our platform, verify our members, and support every Malaysian player who chooses to wager with us.
This page outlines the tools, policies, and external resources available to you. Whether you are an experienced sports bettor following EPL or Liga Super Malaysia, a live casino enthusiast, or a new member just getting started — the information here is relevant to you.
Kirabet provides tools to help you stay in control of your gambling activity at all times.
Our Commitments
Six pillars that define our responsible gambling framework — built into the platform from day one.
Every Kirabet account must pass KYC identity verification before any real-money activity is permitted. We verify that all players are 21 years of age or above — no exceptions. MyKad or passport verification is mandatory.
Set your own daily, weekly, or monthly deposit cap directly in your account settings. Once a limit is applied, it takes effect immediately. Reducing a limit is instant; increasing one requires a mandatory7-day cooling-off period.
Request a voluntary self-exclusion of30 days, 90 days, 6 months, 1 year, or permanent. During exclusion, your account is suspended, all marketing communications are paused, and re-registration attempts are blocked.
Configure session time reminders that alert you when you have been active for a set duration —30 minutes, 1 hour, or a custom period. Optional automatic logout ensures a session does not run beyond your chosen limit.
Need a short break without committing to full self-exclusion? Our cool-off feature lets you temporarily suspend your account for 24 hours, 48 hours, or 7 days. Reactivation is not available until the period expires.
In addition to deposit limits, Kirabet allows you to set a maximum net loss threshold per day or per week. Once reached, further play is restricted until the limit period resets or you contact support to review your settings.
Platform Tools
All responsible gambling tools on Kirabet are accessible directly from your account dashboard — no need to contact support for standard limit-setting. Here is how to access them:
Access your Kirabet account from any device. Navigate to the "My Account" section and select "Responsible Gambling" from the sidebar menu.
Account SettingsChoose your preferred limit type (daily, weekly, or monthly), enter your desired amount inRM, and confirm. Reductions apply instantly. You will receive a confirmation email to the address registered on your account.
Instant EffectSelect your session duration threshold. A notification will appear on screen when your time is up, with the option to log out immediately or continue for one final notification interval.
OptionalChoose your exclusion duration and confirm. The restriction is applied to your account immediately and cannot be reversed during the active period. For permanent exclusion, please contact our support team directly via live chat or email.
Immediate & Irreversible During PeriodRecognise the Signs
Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first step toward getting help. Kirabet encourages all members to check in honestly with these indicators on a regular basis.
If you recognise three or more of the following signs in your own behaviour, we strongly encourage you to use our self-exclusion tool or reach out to a support service. You are not alone, and help is available.
Continuing to bet in order to recover money you have already lost, rather than accepting losses and stopping.
Wagering money you cannot afford to lose — including funds meant for rent, groceries, loan repayments, or household expenses.
Concealing the amount you wager or the frequency of your sessions from family members, friends, or a partner.
Feeling restless, irritable, or anxious when you try to cut back or stop gambling — or repeatedly failing to stick to time and money limits you set for yourself.
Missing work, neglecting family commitments, or withdrawing from social activities in order to spend more time gambling.
Taking out loans, borrowing from friends or family, or using credit facilities specifically to fund gambling activity.
Self-Assessment
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer honestly — this is for your benefit only, and no responses are recorded or submitted anywhere.
Have you ever bet more money than you intended to when you first started a session?
Have you ever felt the need to bet with increasing amounts of money to get the same level of excitement?
Have you tried to cut down or stop gambling but found it difficult or impossible to do so?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Have you used gambling as a way to escape problems, relieve stress, or cope with feelings of depression or anxiety?
Have you ever borrowed money, sold personal items, or relied on financial assistance from others because of gambling losses?
After losing money gambling, have you felt a strong compulsion to return as soon as possible to win it back?
Has gambling caused significant problems in your relationships, work performance, or personal finances in the past 12 months?
Help & Support
If gambling is affecting your life or the life of someone you care about, these organisations offer free, confidential support. All contact details listed below are plain text — please reach out to them directly.
Malaysia's national social welfare helpline. Available 24 hours a day, 7 days a week. Offers crisis counseling, referals to social services, and confidential support for gambling-related concerns.
An internationally recognised gambling support organisation providing free information, advice, and counselling for problem gamblers and affected family members. Available online and by phone.
A fellowship of men and women who share their experience and support each other in recovery from problem gambling. Meetings are available in Kuala Lumpur, Penang, Johor Bahru, and other cities across Malaysia.
Our responsible gambling support team is available around the clock via live chat. We can assist with activating self-exclusion, setting account limits, or providing referals to professional support services.
The Kirabet Pledge
Responsible gambling is not a compliance checkbox for Kirabet — it is a genuine operating commitment that has been part of our culture since we launched in 2017. Serving players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and all of Malaysia, we hold ourselves to the highest standards of player protection. Here is what we promise:
We will never market to self-excluded players. Once an exclusion is active, all promotional communications are immediately suspended for the duration of the exclusion period.
We will never knowingly allow underage gambling. Every account is age-verified. Players who cannot verify their age will not have access to real-money games under any circumstances.
We will proactively identify and reach out to players who show behavioural indicators of problem gambling — offering support tools before a problem escalates.
We will keep responsible gambling tools free and frictionless. Setting a deposit limit or requesting self-exclusion should take no more than a few clicks — never buried in settings or hidden behind customer support ques.
We will train our support team to recognise signs of gambling harm and to respond with empathy, practical guidance, and appropriate referals to professional services.
Key facts every Kirabet member should know
Kirabet offers sports betting on EPL, Liga Super Malaysia, UFC, and more; live casino; and slots — all inRM, with full DuitNow, FPX, Touch 'n Go eWallet, and GrabPay support. Play smart. Play within your means. Play with Kirabet.